Casinova Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access and use Casinova Casino from Australia. They form a binding agreement between you and Casinova Casino and are intended to help you understand how accounts, payments, bonuses, and gameplay are managed on the website.
Online casino games involve risk and results are determined by chance. You should treat gambling as entertainment, not as a way to make money or recover losses. If you do not agree with any part of these Terms & Conditions, you should not create an account or continue using Casinova Casino.
Acceptance of Terms
By visiting, registering, depositing, placing wagers, or otherwise using Casinova Casino, you confirm that you have read, understood, and accepted these Terms & Conditions, together with any game rules, bonus terms, and policies referenced on the website. These documents apply to all users and all products offered on the platform.
If a specific promotion, game, or payment method includes additional conditions, those additional conditions apply alongside these Terms & Conditions. Where there is an unavoidable conflict, the specific conditions for that feature generally apply to the extent of the conflict.
Eligibility
You may only use Casinova Casino if you can lawfully enter into a contract and access online gambling services from your location. You are responsible for ensuring that your use of the website is permitted under any laws, rules, or restrictions that apply to you.
- You must be at least 18 years old to register or play at Casinova Casino.
- You must provide accurate personal information and keep it current.
- You must not use the website on behalf of another person.
Casinova Casino may restrict access from certain locations or decline registration requests where eligibility requirements are not met.
Account Registration
To play for real money, you must create an account. You agree to register only one account and to maintain the confidentiality of your login details. You are responsible for all activity carried out through your account, including wagers placed using your credentials.
During registration and at any later time, Casinova Casino may request information needed to operate your account and provide services, such as name, date of birth, address, and payment details. You must not provide misleading, incomplete, or third-party details.
- One account per person, household, IP address, device, or payment instrument may be applied where necessary to protect the integrity of the platform.
- If you believe your account has been accessed without permission, you should take immediate steps to secure your credentials and notify customer support through the available channels.
Verification
Casinova Casino may conduct identity and security checks to confirm your identity, age, and payment ownership, and to help prevent fraud and misuse. Verification may be required before withdrawals are processed and may also be required at the time of registration, deposit, or gameplay.
You agree to provide documents and information that may reasonably be requested for verification purposes. Examples can include proof of identity, proof of address, and evidence that a payment method belongs to you. Where verification is incomplete or inconsistent, Casinova Casino may restrict account functions, delay transactions, or suspend the account until checks are completed.
If documents cannot be validated or you fail to cooperate with reasonable verification requests, Casinova Casino may close the account and handle balances in accordance with these Terms & Conditions and applicable policies.
Deposits
Deposits must be made using payment methods made available on the website and must be made by you, from accounts or instruments held in your name. Casinova Casino may set minimum or maximum deposit amounts depending on the chosen method, currency, or risk controls, and these limits may change from time to time.
- You must not deposit funds that are derived from unlawful sources.
- Any fees charged by your bank or payment provider are your responsibility unless stated otherwise on the cashier page.
- Deposits are credited when confirmed by the relevant payment system; pending transactions do not create playable balance until confirmed.
Where a deposit is reversed, charged back, or otherwise cancelled after gameplay has occurred, Casinova Casino may adjust the account balance to reflect the reversal and may restrict the account while the matter is reviewed.
Withdrawals
Withdrawals are subject to standard security checks, verification requirements, and payment processing rules. Casinova Casino aims to process withdrawals within reasonable timeframes; however, actual receipt times can vary depending on the payment method, banking systems, and any required reviews.
- Withdrawals are generally paid to a payment method in your name and may be routed back to the original funding source where feasible.
- Casinova Casino may request additional information before approving a withdrawal to confirm identity, payment ownership, and compliance with risk controls.
- Where bonus terms apply, you may be required to meet wagering requirements and other conditions before withdrawing promotional funds or winnings derived from them.
If a balance is clearly affected by an error, duplicate credit, or reversed deposit, Casinova Casino may correct the balance before processing a withdrawal.
Bonuses
Casinova Casino may offer promotional bonuses, free spins, and other incentives. Each promotion is governed by its own terms, which may include eligibility criteria, wagering requirements, maximum conversion rules, game weighting, and time limits.
By claiming or using a bonus, you agree to the applicable promotional terms. Where required by the promotion, Casinova Casino may limit eligibility to certain players, regions, or payment methods, and may exclude users who have previously received similar offers.
- Bonuses are intended for recreational play and may be restricted where activity indicates abuse or unfair advantage.
- Wagers placed on excluded games, or wagers placed outside the allowed stake range (where specified), may not count toward wagering requirements.
- If you have more than one account, any bonus allocation may be cancelled and related winnings may be reviewed.
If a bonus is issued in error or used contrary to its terms, Casinova Casino may cancel the bonus and adjust associated winnings consistent with the relevant promotional rules.
Acceptable Use
You agree to use Casinova Casino in a lawful, respectful, and personal manner. The website and its content are provided for your entertainment and may only be used for their intended purposes.
- Do not interfere with website operations, game performance, or other users’ access.
- Do not attempt to gain access to restricted areas, user accounts, or systems.
- Do not upload or transmit material that is unlawful, harmful, or disruptive.
Casinova Casino may monitor platform activity to maintain service integrity, investigate disputes, and address security risks.
Prohibited Activities
To protect players and the integrity of gameplay, certain activities are prohibited. If Casinova Casino reasonably suspects prohibited activity, it may restrict the account, void bets where appropriate, withhold withdrawals pending review, or take other actions described in these Terms & Conditions.
- Fraud, collusion, chip dumping, or coordinated play intended to gain an unfair advantage.
- Use of automated tools, bots, scripts, or other methods that alter normal gameplay or platform interaction.
- Abuse of promotions, including attempting to claim bonuses multiple times or using loopholes to reduce risk beyond the intended promotional design.
- Chargebacks or payment disputes raised without first attempting to resolve the issue through Casinova Casino support channels.
- Using a VPN or other technology to misrepresent location where doing so violates the website’s access rules or undermines security controls.
Intellectual Property
All website content, including text, graphics, logos, software, and game interfaces, is owned by or licensed to Casinova Casino and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable right to access the website for personal, non-commercial use.
You must not copy, modify, distribute, reverse engineer, or create derivative works from any part of the website except where such restriction is not permitted by law.
Limitation of Liability
Casinova Casino provides the website and games on an “as available” basis. While reasonable efforts are made to maintain reliable service, interruptions and technical issues can occur. To the extent permitted by applicable law, Casinova Casino is not liable for losses arising from events outside its reasonable control, including network failures, device malfunctions, payment system outages, or third-party service interruptions.
If a game, bet, or account balance is affected by a technical malfunction or human error, Casinova Casino may take reasonable steps to correct the issue, which can include voiding affected bets or adjusting balances to the position that would have applied absent the error, where this can be established.
Nothing in these Terms & Conditions limits any rights you may have under laws that cannot be excluded, limited, or modified by agreement.
Account Suspension
Casinova Casino may suspend, restrict, or close your account where it reasonably believes this is necessary to protect you, the platform, or other users, or to address suspected breaches of these Terms & Conditions.
- Suspension may occur during verification, security investigations, or dispute resolution.
- Where prohibited activity is confirmed, Casinova Casino may void bonuses, cancel promotional entitlements, and take action to prevent further misuse.
- You may request account closure at any time, subject to the completion of outstanding checks and the settlement of open wagers.
Where an account is closed, outstanding balances are handled in line with verification, fraud prevention, and payment rules. If documentation is required to process a withdrawal, you must provide it before funds can be paid out.
Privacy
Casinova Casino processes personal information to operate your account, provide customer support, manage payments, and maintain platform security. Information may also be used for responsible gambling controls, fraud prevention, and to meet compliance obligations that may apply to the service.
Further details about what information is collected, how it is used, and your choices are set out in the privacy-related information available on the website. Where third-party providers are used (for example, payment processors), they may process information as needed to deliver their services.
Responsible Gambling
Casinova Casino supports responsible gambling and encourages you to play within your means. Gambling should remain an enjoyable leisure activity and not create stress, financial difficulty, or conflict.
- Set a budget before you play and avoid chasing losses.
- Consider using tools such as deposit limits, session reminders, cooling-off periods, or self-exclusion where available on the website.
- Do not gamble when upset, under pressure, or impaired.
If you believe gambling is becoming difficult to control, consider taking a break and seeking independent support services available in Australia.
Amendments
Casinova Casino may update these Terms & Conditions from time to time to reflect changes in products, security practices, operational needs, or legal and regulatory developments. Updated terms apply from the time they are published on the website, unless a different effective date is stated.
If you continue to use Casinova Casino after changes take effect, you are treated as having accepted the updated Terms & Conditions. If you do not agree to the changes, you should stop using the website and request account closure.
Contact Information
For questions about these Terms & Conditions, your account, payments, or a general complaint, you can contact Casinova Casino customer support using the on-site support options or by email at [email protected].
Last updated: